I then noticed today that there are some people in the service industry DO know how to cater to the elderly, apart from their apparent knowledge of the profession.
I went to the nearby mall today to re-contract my phone plan (after the last time I ended up buying my new phone, Nexus 5) in the local telco shop and I found out that the staff do understand and can observe the usage of my mother’s line (which I shall not bore you about) and answer her basic question of (not exact) “why am I paying so much phone bill every month?” Apparently she signed for more talk time, however it is only within the telco company users, and she does not know about it. So every friend of hers (which is a lot) who is
After that, my mother told me to settle my own lunch so I went to Mac for a bite. Waiting for the queue for my order, I see an old man taking his order without hesitation, and in translation from Chinese, is roughly “can I have the $2 burger?” and the cashier immediately knows what he is talking about. Staring up to the menu I see that McChicken (from where I was from) a la carte is actually the same price. And upon the old man further asking about a “mushroom burger” or the same price she kindly tells him that is from KFC (Shrooms Burger if you guys don’t eat oily fried chicken) and he understands.
So you see, understanding is important, especially in the service industry. Answering to client’s or customer’s simple questions easily is actually part of the job.
[P.S.: (Audience: Wait. Why are you sounding to international even though readers do know you are a Singaporean, are in the Army and do spend a lot of money since last year?) Eh… trying to be understanding? Hehe…]
